1Introduction & Scope

Gladly (referred to as “Gladly,” “we,” “us,” or “our,” operated by WRK.house) provides a human connections mobile application designed to people to share authentic, everyday smiles with real people in a modern environment designed to be digitally minimal.

This Privacy Policy details how we collect, store, process, transfer, and protect your personal information when you access or use the Gladly mobile application (available on iOS and Android), our website at www.getgladly.app, and all associated services (collectively, the “Service”).

By creating an account, downloading, or using the Service, you acknowledge that you have read and understood this Privacy Policy and agree to our data practices. If you do not agree with this Privacy Policy, please discontinue using Gladly immediately.

2Information We Collect

We follow strict data minimization principles. We only collect the minimal personal data necessary to provide and operate the service reliably and securely:

3How Your Information Is Shared

The Service shares information in the circumstances described below:

• Your Profile with Users on Gladly: Your profile is public to other users on Gladly. Users may search by username within the send screen. Profiles on Gladly are limited in information and can be edited at any time.
• Your Smiles with The People you chose to send to: The smiles you send are accessible exclusively by the specific people on Gladly that you have selected to send to. They are never published to a public discovery stream.
• With Trusted Service Providers: We partner with digital infrastructure vendors (such as digital servers and data storage) who process data strictly under our written instructions and with industry leading encryption and security practices.
• For Legal, Regulatory, and Safety Reasons: We may disclose information if required to do so by applicable law, court order, or governmental regulation, or in good faith to protect the personal safety of our users, prevent fraud, or protect Gladly’s legal rights.

4Data Retention & Deletion Policy

We retain your personal data only as long as your account remains active or as required to fulfill the purposes outlined in this policy:

• Account Information: Retained while your account is active.
• Smiles & Media: Stored securely on our servers. Once your account is deleted by you or by Gladly, all media files are permanently scrubbed from our cloud storage buckets within 30 days.
• Diagnostic Logs: Stored Securely on our servers.
• Account Deletion: You can initiate instant deletion of your account at any time via Settings within the Gladly app. Upon account deletion, all profile data, and personal media will be permanently deleted and cannot be recovered.

5Data Security & Storage Safeguards

We implement technical, administrative, and physical safeguards to safeguard your personal data against unauthorized access, loss, destruction, or alteration:

• Encryption in Transit: All communications between the Gladly mobile application and our servers are encrypted using Transport Layer Security (TLS 1.3 / HTTPS).
• Encryption at Rest: Cloud databases, media storage buckets, and server backups are encrypted using standard AES-256 encryption.
• Access Control: Administrative access is strictly limited to authorized personnel using Multi-Factor Authentication (MFA) and least-privilege security controls.

6International Data Transfers

Gladly operates cloud infrastructure primarily hosted within Canada. If you reside in the European Economic Area (EEA), United Kingdom, United States, or other international regions, your information may be transferred to and processed in North America.

7Children and Minors

Gladly is strictly intended for individuals aged 18 and older.

We do not knowingly collect, solicit, or intend to maintain personal information from people under the age of 18. Users discovered under the age of 18 are in contravention to the terms of service and may be deleted.

8Modifications & Policy Updates

We may revise and update this Privacy Policy from time to time to reflect changes in our practices, technology, operational requirements, or legal standards.

When modifications are made, we will update the "Effective Date" and "Last Reviewed" timestamp at the top of this page. If we make material changes that significantly affect your rights, we will notify you through an in-app notice or email prior to the change taking effect.

9Contact Information & Data Protection Inquiries

If you have questions, feedback, or concerns regarding this Privacy Policy, our data practices, or wish to submit a privacy request, please contact our team at contact@getgladly.app.

If you wish to have your data audited or deleted outside of the app, please contact: data@getgladly.app